Can I Delete a Guest Review?

My Guest Left a Bad Review, What Can I Do?

Guest reviews reflect their experience during their stay. While you may not always agree with a review, it can only be removed if it violates the terms and conditions of the platform where it was posted.

Negative reviews cannot be deleted simply because they are unfavourable. Instead of focusing on removal, consider using guest feedback to improve future stays. Responding professionally to reviews can also help reassure potential guests and demonstrate that you are attentive to concerns.

When Can a Review Be Removed?

A review may be eligible for removal if it:

• Contains offensive, discriminatory, or inappropriate language
• Includes personal information or violates privacy policies
• Is irrelevant to the actual guest stay
• Clearly violates the platform’s review guidelines

If you believe a review should be removed, please contact us by accessing your  Holidu Account  and following the steps below:

1. Go to More (top right-hand corner) > Contact Us
2. Select I need help with a booking
3. Enter the booking ID
4. Choose I need assistance with a review and submit your request, specifying which guidelines the review violates

Platform-Specific Review Policies

For more details on review policies, you can refer to the guidelines of each platform:

• Airbnb:   Review Removal Policy
• Booking.com:   Terms & Conditions  |   Review Removal Policy
• VRBO:   Content Guidelines  |   Review Guidelines

By understanding and managing reviews effectively, you can maintain a strong reputation and build trust with future guests. Thank you for being a valued host.