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Replying to Reviews from Booking.com & Airbnb

How does Booking.com calculate the review score?

What is the importance of a review?

How and when can I see the review my guest left?

Can I write a review for my guest?

Can I answer a review left by my guest?

Can I delete a review left by a guest? My guest left a bad review, what can I do?

My guest wants to leave me a review, what must he/she do?

Why didn’t my guest leave a comment?