How do I verify my account as a company?

Important: This process can only be completed by the host. (primary account holder in Holidu)

We’ll guide you step by step through the simple verification process. Depending on your account setup, if you're an individual or sole proprietor, please follow the link at the bottom of the page. The process is secure, and you’ll need to provide certain information in a safe, online environment.

This article includes a detailed step-by-step guide, a video explanation, and a link to a full PDF guide with screenshots at the bottom of the page. Let’s get started!

1. Verify Your Company Details

Before You Start: Have these documents ready:

• Company registration number
• Proof of registration (e.g., certificate of registration or trade register extract)
• ID document(s) of the legal representative(s)
• Tax ID document (not always required)

Here’s a video that walks you through the steps:

• How to verify your company details?
• How to verify the decision makers?
• How to verify your payout details?

Steps:

1. Log in to Your Holidu Account

• Log in and go to the ‘Account’ tab.
• Click ‘Validate’ to start the process.

Note: You might be asked to sign a new agreement. Just accept to continue (this won’t affect your pricing).

2. Select Your Company Type

• Choose the type of company you’re verifying (e.g., Private Company, Public Company).

3. Enter Company Information

• Fill in your company registration number and VAT number (if you have one).
• If you don’t have a VAT number, select “Don’t have a VAT number.”
• Enter your company address using the search field. The address will autofill the relevant fields.

4. Upload Required Documents

• Proof of Registration: Upload a recent extract from the trade register or a similar document. Ensure it’s clear and legible.
  Where to find business registration details: You can find this on an official registration document issued by the relevant authorities in your country, and it should be no older than 12 months (or contain a recent date).
• Tax Document (if required): Upload a tax document showing the company’s name and tax ID, issued by your country’s tax authority.

5. Review and Submit

• Double-check all the information you’ve provided.
• Click ‘Submit’ to complete this step.

2. Verify Decision Makers/Legal Representatives

Before You Start: Have these ready:

• Address details of the decision-makers/legal representatives.
• ID documents (passport, driving licence, or national ID).

Steps:

1. Add Decision Maker Details

• Add personal details for at least one signatory (the person legally authorized to sign for your company).
• Enter their address using the search field. It will autofill the fields.

2. Verify Identity of Decision Makers

Instant Verification (recommended):

• Select the country of issuance and document type (passport, driving licence, or ID card).
• Scan the QR code with your phone and take clear photos of the document for immediate verification.

Manual Upload:

• Choose the document type and upload high-quality photos of the document.
• Click ‘Next’ to submit. This may take up to 72 hours for verification.

3. Verify Your Payout Details

Make sure the bank account holder’s name matches the company name provided earlier. Please be aware that Bank accounts under the name of the legal representatives or decision makers cannot be accepted for the company verification, it has to be under the company's name.

Choose one of the two verification methods:

Instant Verification (not available in Greece, Austria & Italy):

• Search and select your online banking provider.
• Log into your bank account via Tink, our trusted partner. Rest assured, your banking login details are not stored — they’re used only for verification.

Manual Verification:

• Enter your bank details and upload a recent bank statement (issued within the last 12 months). The statement must show the company’s name, IBAN, and for non-EU residents, the bank location.
• Click ‘Next’ to submit. Verification may take up to 72 hours.

4. Sign the Service Agreement

• Read through the service agreement provided by our payment partner, Adyen.
• Once ready, click ‘Sign’ at the bottom of the page to complete this step.

5. Complete Verification

• If you used Instant Verification, you should see the status update immediately.
• If you used Manual Upload, the process may take up to 72 hours. You can check the verification status in your Holidu account. Once complete, the status will change from “In Review” to “Complete.”

If you encounter any issues during the process, check our FAQ’s article here for more help.

Step by Step Account Verification (KYC) PDF guides

Need Further Help?

If you need assistance, use the contact form below to get in touch with our support team.

Tips for a Smooth Verification Process:

• Check Document Clarity: Make sure all documents are clear, well-lit, and legible.
• Consistency is Key: Ensure that all information matches across documents, especially names and addresses.
• Monitor Your Email: Keep an eye on your inbox for any updates or additional steps needed to complete the process.