Who can I contact when there is an emergency?

📧 Customer Service Email (Monday - Sunday)

Please send us an email: host@holidu.com. 
Our customer service will attend to your requests on weekdays and on weekends. Your emails will be processed as soon as possible, according to capacity and urgency of the matter.

📞 Customer Service Phone Line (Monday - Friday)

You can also reach our customer service via phone: 

 

📱 Customer Service WhatsApp (Monday - Friday)

Reach out to our customer service team via WhatsApp (texts only, no calls).

9.00 a.m. to 1 p.m. CET
2.00 p.m. to 6 p.m. CET

 

Send a WhatsApp text message in your preferred language:

This WhatsApp contact is exclusively for you, the hosts. Please don’t share it with guests. Thank you!

 Availability on Weekends

📧 Please send an email to: host@holidu.com. (preferred)

On weekends, the customer service primarily handles enquiries about specific bookings, such as cancellations, problems with guests or other emergencies. From Monday to Friday, the team will be again available for general enquiries regarding your property and the Holidu service.
 

If you have any extremely urgent questions or emergencies during the weekend, our customer service team is also available via WhatsApp. 

Please keep in mind that our customer service cannot accept calls on WhatsApp, only text messages. Make sure to include the booking ID, your property’s name or your property’s ID in your message.

 

Availability on WhatsApp 
Saturday + Sunday

4:00 p.m. to 8:00 p.m. CET

This WhatsApp contact is exclusively for you, the hosts. Please don’t share it with guests. Thank you!