What Are the Fees and Consequences for Cancelling an Airbnb Booking?

Cancelling a confirmed reservation on Airbnb may result in fees, a lower search ranking, and other penalties. Before cancelling, it’s important to understand how Holidu’s contractual penalty fee applies and what additional consequences may arise.

Cancellation Fees Based on Timing

According to your Holidu Host Agreement, cancellation fees depend on the time between booking confirmation and when you submit your written cancellation request to our customer service team.

Important: Holidu’s contractual penalty fee takes precedence. The Airbnb-specific cancellation fee will only apply if it is higher than Holidu’s contractual fee.

Holidu Cancellation Fees

• Within 24 hours of booking → Minimum fee of €50.
• Up to 7 days from booking → 10% of the net payout (minimum €50).
• 8 to 15 days from booking → 20% of the net payout (minimum €50).
• After 15 days from booking → 30% of the net payout (minimum €50).

Airbnb Cancellation Fees (If Higher Than Holidu’s Fee)

Airbnb applies cancellation fees based on the total reservation amount paid by the guest:

• More than 30 days before check-in → 10% of the total reservation amount.
• Between 48 hours and 30 days before check-in → 25% of the total reservation amount.
• Within 48 hours of check-in → 50% of the total reservation amount for unused nights.
• Minimum Cancellation Fee → A $50 minimum fee applies, even if the calculated percentage-based fee is lower.

If the Airbnb cancellation fee exceeds Holidu’s contractual penalty fee, the higher fee will apply.

Additional Consequences of Cancelling an Airbnb Reservation

Cancelling an Airbnb booking not only results in fees but can also have long-term effects on your listing’s performance:

• Blocked Calendar Dates → Once a booking is cancelled, the dates remain blocked, meaning you cannot accept new bookings on Airbnb for those days.
• Listing or Account Suspension → Frequent cancellations may negatively impact your search ranking and can result in a temporary or permanent suspension of your listing on Airbnb—both via Holidu and if you list it privately.
• Public Cancellation Review → Airbnb will automatically post a public review on your listing, informing potential guests that you cancelled a reservation.